** On Hold** IT Support Engineer

Posted: 6 November, 2019

IT Support Engineer
Location – Gloucester
Salary – up to £30,000 DOE

Elephant Stone Recruitment are delighted to be able to offer this exciting opportunity for an experienced IT Support Engineer to join our exciting and dynamic client, an IT / technology Services organisation. You will benefit from joining a professional business with lots of development opportunities to progress your skills experience and career whilst working within a fun, fast paced environment.

The successful IT Support Engineer will be responsible for delivering specialist Service Support to a catalogue of external customers in a proactive and efficient manner. You will:

  • Provide support to customers via ticketing system
  • Provide high level of service to efficiently resolve customer issues working within agrees SLA’s
  • Manage the ticket effectively knowing when to escalate and engage with additional resource from outside the team and proactively manage the customer solution.
  • Provide product and service support
  • Manage 3rd party suppliers
  • Root cause analysis and investigation for incident and problem management

The IT Support Engineer will have the following skills qualifying them for this role.

Essential Skills:

  • A strong background in Technical Support environments – ideally within the Service industry
  • A good understanding of the following: OSI Model, TCP/IP, DNS and Domain Names
  • Experience supporting the following: Microsoft Windows Server (2008-2012); Microsoft Exchange Server; Linux Server (Redhat, CentOS); VMWare environments; Anti-Virus and Web Security services; Load Balancing
  • Experience of dealing with customers in an ITIL environment
  • Strong analytical, problem solving skills with the ability to work under pressure in a fast paced environment
  • ITIL Foundation and relevant Microsoft / VMWare / Linux technical qualifications are highly desired and will be a distinct advantage.

For more information please apply ASAP

Elephant Stone Recruitment Limited is acting as an Employment Agency in relation to this vacancy for the supply of permanent and fixed term contract staff. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at www.elephantstonerecruitment.co.uk


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We never forget a candidate here at Elephant Stone Recruitment!

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